You talking about me?
Was looking at the postage stamp, ink was smeared a bit and couldn't get info from that. Can see where your significant other (sounds like a good team
) filled in the customs form. The way shipping is headed in the US, thinking the package (thank you very very much) likely sat on some customs officials desk for a few months until they returned from an extended holiday and needed a spot to set their coffee cup
Reading through this thread, and can't image the time, effort and energy you've spent trying to work within a system that usually goes smoothly, until it doesn't.
If it makes you feel any better (or worse), shipped a new Sparrow FX-1 case and shielding set via United Parcel Service from Oregon to California (572 miles) less then 2 weeks ago
Not particularly fond of UPS after an incident about 6 years ago where it looked like a fork lift blade was ran through dead center of a double boxed Mega STe.
So 4 days after dropping the Sparrow package off, tracking indicates it's on the truck out for delivery.
Later that night, tracking indicates it's been delayed. That status remained a few days. By then, the buyer and I agreed something went amok.
Purchased the lable through a company called "pirateship", and included enough insurance to cover the selling price. Contacted them, and at their recommendation began an insurance claim. The reps were very easy to work with and get the proper docs assembled to file a claim (of course I'm flabbergasted at this point).
I hadn't contacted the carrier yet, since the insurance was purchased via pirateship, and they advised to let them handle it.
Day after submitting the claim, get a phone call from UPS asking general questions about the package. So it seems the "lost" package had been elevated quite fast from the 3rd party insurer to UPS. The UPS rep apologized and stated this isn't the kind of service we strive to avoid, and to rest assured they will attempt to track down and discover what occured.
Said I appreciate the effort, and explained I just couldn't see where a 24*18*6 inch 6lb very well labeled package could of disappeared to. She asked if I'd sent a replacement. Had to laugh at that point, explained what the contents were, and she honestly completely understood. I'd say the understanding was achieved via similar incidents
Managing a store that ships world wide as you do takes a tremendous effort.
I'd like to suggest, as you have stated, customers have to perform due diligence investigating current world status of the complex logistics system, and put a reasonable amount of patience along when clicking "buy now".
Hopefully, the world will settle back down to normal, whatever that means, and fingers crossed the customs officials doesn't take a years leave of absence.
